BioWin Support

Software support is included in the cost of a license.

The most effective manner of obtaining support is via email to support@envirosim.com. Please send your questions and attach the BioWin file to the email. In this way we can be viewing the exact system while working on the issue. EnviroSim software support is focused on ensuring that our customers are getting the most productive use of our modeling software suite. Our support team is here to help with product use, product functionality and product configuration questions.

Consulting vs. Support

The difference between support and consulting :

Questions related to the software such as ‘How do I export my data?’, ‘What model best simulates a trickling filter?’, or ‘How do I customize my Album?’ would be considered support questions.

Questions related to process engineering such as ‘How do I achieve an effluent nitrate concentration of less than 5 mg/l?’ would be better answered by our consulting services team.

Building a Model

Building a BioWin Model

Building a calibrated BioWin model involves configuration of the model and calibration against historical plant data. Typical data required are:

  • Physical plant dimensions
  • Plant operating data such as recycle rates and DO concentrations
  • Influent flow and loading data
  • Influent wastewater characteristics

A good overview of a structured modeling approach is provided in “Region-wide Wastewater Treatment Plant Modeling Enhances Facility Management and Planning’, Bye et al“. A comprehensive explanation can be found in the WERF manual ‘Methods for Wastewater Characterization in Activated Sludge Modeling’.

Installation FAQ

You asked? We answered!

BioWin Advantage

BioWin Advantage is an e-newsletter issued regularly by EnviroSim.

The BWA is designed to facilitate knowledge transfer to BioWin users. In each edition a case study approach is applied to highlight BioWin features that will enhance your competitive advantage.

BioWin Advantage 11.1 : Using BioWin Controller for Time-based Aeration Control

EnviroSim is pleased to announce the latest issue of "The BioWin Advantage" e-tech newsletter 11.1 : Using BioWin Controller for Time-based ...

BioWin Advantage 10.1 : Investigating Chemical Phosphorus Removal in BioWin 6

EnviroSim is pleased to announce the latest issue of "The BioWin Advantage" e-tech newsletter 10.1 : Investigating Chemical Phosphorus Removal in ...

BioWin Advantage 9.1 : Taking a Process Train Offline in BioWin

EnviroSim is pleased to announce the latest issue of "The BioWin Advantage" e-tech newsletter 9.1 : Taking a Process Train Offline ...

Publications and References

BioWin is used and referenced in papers throughout the industry.

A sample of papers is provided below, organized by year.

BioWin Tutorials

BioWin tutorials are designed to give you a good foundation on which to build your modeling expertise.

They can be found in the BioWin Tutorials folder (File/Open/Tutorials/).

Detailed explanations of the tutorials can be found in the BioWin Help under Tutorials.

Videos

Patches and Upgrades

Not running the BioWin Automatic Updater? You can always update manually.

Upgrade History

We issue a full upgrade to BioWin approximately every 18 - 24 months.

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