Software support is included in the cost of the lease. The most effective manner of obtaining support is via email to firstname.lastname@example.org. Please send your questions and attach the BioWin file to the email. In this way we can be viewing the exact system while working on the issue.
EnviroSim software support is focused on ensuring that our customers are getting the most productive use of our modeling software suite. Our support team is here to help with product use, product functionality and product configuration questions.
For more complex challenges related to wastewater process engineering, we offer consulting services to assist customers with their modeling efforts.
The difference between support and consulting are illustrated below:
- Questions related to the software such as ‘How do I export my data?’, ‘What model best simulates a trickling filter?’, or ‘How do I customize my Album?’ would be considered support questions.
- Questions related to process engineering such as ‘How do I achieve an effluent nitrate concentration of less than 5 mg/l?’ would be better answered by our consulting services team.